Return Request

Do not send a piece before you receive a repair authorization and address. Anything sent without authorization cannot be accepted.

Name Email Phone (optional) Was this piece made by Entropic Designs? Select one Yes No, made elsewhere Not sure Order number, if you bought it from us Approximate delivery date Service requested Select one Suspected manufacturing defect Retip prongs Reset a loose stone Ring sizing Refinishing Rhodium replating Appraisal Lab report Other If sizing, current size and target size Describe the piece Describe the problem or the work you want done Has any other jeweler worked on this piece? Select one No Yes Not sure

Email photographs to hello@entropicjewelry.com after you submit. We cannot quote without them.

I understand shipping to Entropic Designs is at my own cost and risk, that work is quoted and approved before it begins, and that repairs after 30 days are a paid service.

Send Repair Request